Our Guarantee

Shipping & Returns


✨At wood city, Customer satisfaction and demand is the purpose of our service. Wood City sells products mainly children's toys, so we have strict control over the quality of each shipped product, If you have any dissatisfaction with the product after receiving it (within 30 days) you can return it for free, we will be attentive to provide you with the best service!

✨If you are not satisfied with the product or if you have any problem with the product after receiving it, you can contact with us through our customer service mailbox: support@woodcitybrands.com, once we receive your letter, we will get back to you within 1-2 days.

✨In order to ensure the quality of our services, please provide us with the following information when you contact us:
1. Order number and photo of the product.
2. If you are not satisfied with the product after receiving the return or exchange, please do not send the goods directly back to the address on the package, before sending back please contact us, we will give you the warehouse address to facilitate your return or exchange.

✨For customers who want to exchange, we will resell the product for you within 1-3 days after receiving the package you sent back, and for customers who want to return the package, we will contact you after receiving the package you sent back and refund you via PayPal, whether for customers who resell the product or those who need a refund, we will inform you of our progress by email.

✨When you have sent the product, please send us the tracking number.

✨Looking forward getting your experience with our product in your feedback. Please feel free to let us know if you have any other questions!